"It’s hard to say the last year has been anything but rough for Microsoft’s Windows division. Although we found Windows Vista favorable upon its launch last year after watching it go through an usually drawn-out development process, such a sentiment hasn’t been shared by Windows users as a whole. Windows XP proved to be every bit the competition for Vista that Microsoft could ever fear it would be, at the time as when Vista was having its own post-launch pains. It was a bad combination, making for a bad year for Microsoft’s efforts in pushing its first new desktop OS in 5 years. Microsoft was looking to make a solid case for why Vista is a worthwhile successor to XP in a market notorious for a resistance to change, and they failed to do this thanks to a failure in immature technology and an inability to get a consistent and convincing message out.

In the year since then you could make the argument that Microsoft’s marketing efforts still haven’t improved, but you would be hard pressed to make the same argument about Vista itself. Since its release an unfortunately large number of bugs and quirks have been discovered in Vista, which has kept Microsoft busy patching them over the year, while to their chagrin many consumers sit on the side watching. To Microsoft’s credit they’ve done a lot with Vista well before the first service pack, various patches including the reliability & compatibility packs released over the last year have solved many of the earliest complaints about Vista; it already performs better and is less quirky across the board now than when it launched. But it goes without saying that this hasn’t been enough to solve all of Vista’s problems, putting a lot of watchful eyes on Service Pack 1."