Overall, the Zen Micro is fast, colorful, and has a wonderful interface that allows for quick access to all functions. If you don't encounter any of the defects we did, the Zen Micro is a good choice that outperforms the competition in almost every aspect. However, if you happen to lay hands upon a defective unit, good luck dealing with the RMA department and waiting through the downtimes. If Creative put some more effort into the parts that go into the Micro, we'd pick another up in a heartbeat. Until then, back to Howard Stern while we wait for our third unit.