From the earliest windows 2000 server betas, PC Week Labs has said that training will be a significant cost of the new operating system. And these days, Windows 2000 is only one of a series of complex, enterprise-class systems that IT needs to get savvy about.

To put the cost of trainingboth in employee downtime and in dollarsin context, we participated in a five-day, instructor-led class; logged on to online training universities; and scrutinized self-paced CD training guides.

Read more