To be truthful, when we learned Microsoft would make a beta of Office 11 available for review, we were skeptical about the upgrade's quality. After all, what else could be bolted onto Word, Excel, and the other Office applications? Even experienced users rarely use the full palette of features already present. It's even arguable that the only real improvements in the releases since Office 97 have been the decreasing number of catastrophic bugs between 97, 2000, and XP.