Does your organization still manually answer the phone to reset forgotten passwords, losing between $15 and $30 per incident according to industry analysts? Switching to a telephony-based self-service solution lowers this cost dramatically, freeing up your people to do better things. Until recently, switching to telephony-bases self-service was complicated. Now, however, Microsoft Speech Server, a member of the Windows Server System, integrates telephony-based speech recognition with your IT in...

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