The installation of the Hardcano13 went well, considering the poor quality of the instruction booklet. There was at least one occasion where the booklet said to do something, but it didn't say how to do it (hooking up the USB inside the unit, specifically). For the USB problem, there wasn't a diagram for the connection inside the Hardcano13. Luckily, there was a picture in the FAQ at the end of the book (the FAQ question was unrelated to my problem), which showed the correct orientation of the connectors.