Please Help me
Posted by Alec§taar

Originally posted by niloys:
"Hi,

I have a HP laptop ZT1170 (with windows XP Home as OS) which I have been using for more than couple of years now. It has an adequate memory of 512 MB, but lately it has become extremely slow. I have tried to use all the tricks and tips that I can lay hands on but still the performance keeps degrading. It has a USB 1.1 port and when couple of days back I accessed a External Harddrive through USB, it suddenly gave me a blue screen. Then when I tried to restart it, it just gives me a blank screen (not even the Windows XP logo screen). It seems to shut down itself. When I keep it unused for long time, say 10-12 hours and then when I try to restart, it gives me the logo and asks for different modes to start with... and when I select anyone, it hangs and then when I try to restart, again the same blank screen. Today, when I got that option and tried to have the Safe mode, it gave me the following error:
blah blah blah...Disable or uninstall any antivirus, Disk Fragmentator or Backup Utilities.....
*** STOP: (0x00000024 (0x001902F8, 0xF7C47778, 0xF7C47478, 0x804E518E)

Currently, my laptop seems to completely dead and I am not able to use at all.

Please help.

Niloy."


Hi Nilroy, welcome to our forums first of all, I don't recognize you so you must be new!

DOWN TO BUSINESS:

Generally, a STOP code is indicative of a driver that is not up to par & needs an update.

Could be some software you JUST installed though as well, or possibly a virus/worm/trojan/malware/spyware etc. as well, but to combat & diagnose those typically? You need to be inside Windows itself usually... to use antivirus, or antispyware to scan for it... or view the system & application eventlogs if those come up clean (eventvwr.msc, is your pal regarding buggy apps &/or drivers + services + diagnosing them) etc.

RecoveryConsole, if you KNEW the name of a buggy driver or service is your buddy too... but you'd need a name to use its ENABLE/DISABLE & LISTSVC commands to turn on/off a buggy one!

(That's "software-side"...)

Hardware-side though, memory incompatibility or bad RAM chip can do that, as well as overclocking the system bus, cpu, or ram... heat can do it as well, excessive operating temperature though.

If anyone has messed around w/ that system's BIOS? Go into it, & reset it to 'defaults' (not "optimal" performance ones, but std. safe ones)... it may just be this!

* There's some "starting points" for you to look over & consider + research on your end!

APK

P.S.=> Others here will/can get more specific than I did & probably will, especially regarding that STOP code value & what it might point to, but I can save you some time: Hit www.microsoft.com & use their SEARCH functions & it should take you to TechNet & the knowledgebase (a truly amazing resource, I could spend an entire month in there looking around in fact easily) that can help you software-side wise on it... and, DO look at those BIOS settings too! apk
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