"Most new computer users will totally mess up a new computer within the first week. Case in point, someone came in and paid for service to their computer even though it was only 2 weeks old and still under warranty. The reason; she loaded her computer up with spyware and her data was important. Normally we'd just restore a computer with no problem. This was a special case. In the end, I got her computer to run just like new, without loosing her data. Just follow this guide if you want to get rid of the spyware on your computer."