Originally posted by scott taras:"ok, im brand new to this board and dont know if this post is in the right forum or if there is evena forum, my story is long so i will try to breif it up............ "
Hello & welcome to the forums here first of all since you are new!
Originally posted by scott taras:"My computer is a HP a620n and is only 2 1/2 months old. I had a audio distortion problem on my E drive dvd drive that started on Sept. 23rd, it wasnt on the F drive just the E drive, after asking around there was alot of speculation to what was causing it, (Spyware,etc.)
I decided to buy Norton Internet Security 2005 and installed it on Sept. 25th. I went into add/remove programs and removed the factory installed trial expired version of Norton Antivirus 2004."
A decent set of tools that cost nothing to protect against spyware/malware/virus invasions are these:
BHODemon 2.0
AntiVir AntiVirus
SpyBot 1.3
* Nice part again, they cost NOTHING, & are as effective IF NOT MORESO than Norton Stuff (especially in combination since they work together & on diff. sections of areas that can be affected by today's infectors, which Norton's firewall & AntiVirus will NOT stop, specifically bogus BHO's & other forms of malwares nowadays which SpyBot & BHO Demon WILL catch).
They're EACH/ALL quite effective, especially nowadays, since they all remain memory resident as tooltray iconized/minimized apps that scan ALL THE TIME & are regularly updated. & again, work on areas that firewalls & traditional antivirus' do NOT work on... so believe me or anyone else here that uses them & will doubtless vouch for them?
They work!
Do look them up & download + install & use them...
AND ABOVE ALL (& I hate to say it since this app's been abused alot lately & I actually like it):
STOP USING INTERNET EXPLORER!!!
Try FireFox or Mozilla &/or Opera 7.60 webbrowsers - They're NOT subject to automatic OLEServer/ActiveX .DLL control or .OCX use insertions (as well as BHO's... they're meant to be GOOD things like Google, MSN, or Yahoo toolbars originally but malware/spyware crowd are using them now) like IE is subject to due to its extensible design by MS which is getting misused...
Opera &/or FireFox (or Mozilla) also have neat features IE lacks like tabbed browsing, integrated popup blocking, & more too! I like Opera best, it is PURE C code (not C++ with object overheads & runtime interpreters) & very fast, + VERY EFFICIENT code!
(Back on BHO's (IE Browser Helper Objects): They are/were a good thing in theory to extend Internet Explorer (IE) & make it more powerful... but, the spyware/malware crowd has turned this 'form of programming atomic energy' into bombs on your system, rather than 'power-generating-plants' they're meant to be, so-to-speak!)
Originally posted by scott taras:"I also removed Norton Firewall which was not expired yet. Then installed Norton Internet Security 2005. It installed perfect and ran perfect."
Usually, it will! I've noted that IF you install Norton stuff (or for that matter Microsoft Office versions also) RIGHT AWAY after you put in your OS + drivers? It runs like a dream... BUT, if you try to put it in after other programs have been put in place first? It acts WAY weird... nearly everytime I have not put those 2 program suites in place first (right after OS & drivers installed), they just do NOT install right or fully!
Originally posted by scott taras:"So......on Sept 26th, I was instructed by HP to restore my computer back to the date just before I had my audio problem, and after restoring it back to a day or 2 before Sept 23rd, the audio problem was gone, but so was my Norton Internet Security icon fom the lower right hand screen, I looked in the add/remove programs list and Nortons Antivirus 2004 and Norton Firewall was back in there because of the restore. I tried to remove Antivirus 2004, I dont remember which 1 I removed first but I tried to delete everything , Antivirus 2004(and their folders in the C programs folder),Firewall, and Internet Security 2005."
Just a "word-to-the-wise" regarding what I said above about them acting 'funny':
Again, if they're not installed first, & you try to remove them manually? You'd have to prune their ENTIRE content manually from the registry also/as well... that SHOULD in theory, help...
However, doing that is time-consuming as heck, & no guarantee you get ALL of their "moving-parts" in their also...
This is why I don't use EXCESSIVE amounts of .DLL or .OCX tools in programs I write - TOO MANY MOVING PARTS that the user cannot just look @ & say "HEY, I know that is part of this toolset" (easily) "I can just burn them off my disk & they will be gone!" AND also another reason I use simple tiny batchfile installs in zipfiles - you can see the content of the install FULLY & edit it yourself if you like & also see its ENTIRE mechanics to understand it & where ALL of it goes!
Makes it SIMPLE to customize even also... but above all - to understand!
Originally posted by scott taras:"I kow in the user manual it says to un-install any other versions of Firewall and Antivirus befor instaling Internet Security 2005."
Yup, even Norton realizes pretty much what I stated above about installing their stuff in a 'certain order' vs. other programs, & even their OWN stuff!
Originally posted by scott taras:"Igot error messages when trying to un-install Antivirus 2004, it un-installed the Firewall, but wouldnt completely delete Antivirus 2004. I tried to in Internet Security 2005 and it stopped installing when the install bar reached the installation of Antivirus files."
GOOD NOTE HERE - I know that up on the Symantec site (OEM now of Norton stuff due to buyout I guess) that they have REMOVAL TOOLS for most all Norton stuff - do check around on their website for that stuff... I have some of it here on disk, & it is small download too!
Originally posted by scott taras:"So I deleted every Norton and Symantec file I could find in the registry by clicking Start/Run/REGEDIT/pushingCtrl and then the F key, and then typing in Norton and deleting every file it found until it said finished scanning registry. I did this also typing in Symantec and deleted every file it found until it said finished scanning registry. "
Aha, good man... that is what I mention above! You know enough about this lunacy it seems to understand that & to pursue it!
Originally posted by scott taras:"I still cannot install Internet Security 2005. i have contacted Symantec an went through all the proceedures on troubleshooting."
I would see if they have a cleaner tool, like the one I mention above... the one I have is named this from its download (to help you search their sites I suppose I will mention it here by name):
SYMCLN.EXE & RNav2003.exe
Those are 2 I know of... again, there may be more now & more current ones!
Originally posted by scott taras:"Can anyone help me that knows anything that might work? "
Try that tool, & search if Norton/Symantec has more of them... they might by now, that is an OLDER one!
Originally posted by scott taras:"The last ditch effort is to re-install Windows from the master Recory disc and restore my computer to the day I got it and lose all the files and software I have on it now. "
BACKUP YOUR DATA! Use floppies if you HAVE to... the most important stuff? YOUR OWN PERSONALLY CREATED DATA - You cannot just open a can (program suite) & install it again, you know?
(ZipDrives, USB stick ramdisks, or Cd-rw/Dvd-Rw units are you best pals here though imo!)
Originally posted by scott taras:"I am going to take back the Norton Internet Security disk to the store I bought it and get another 1 with a different product key , but I dont think this will work.
PLEASE HELP!
"
Maybe it will... that would be one HELL of a novel way to beat the Norton Install & reinstall dilemnas you are seeing that I have seen before myself IF it works!
(Especially IF I did not install Norton stuff first (MS office can be same way too I have noted I have seen that & in your situation? Looks like same thing occuring but for diff. reasons in your case - not install order, but reinstall/overlaid new install over OLD original install)).
* GOOD LUCK! Time for my A.M. coffee now...
APK
P.S-> Try to find those Norton install cleaners on their websites, & also stop using IE (Opera/Firefox are tops anyhow with more features like integrated popup blocking, tabbed browsing & more too over IE) & get those programs I mention that supplement firewalls, & antivirus programs... apk
2004-09-29 14:37:29
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