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Is Outsourcing Tech Support Overseas a Good Idea? @ The TechZone
Posted by Philipp Esselbach on: 08/01/2005 01:34 AM [ Print | 0 comment(s) ]
The TechZone has an editorial about the outsourcing of tech support.
When manufacturing left the United States, the tech sector was supposed to be the new frontier. Americans rushed out to be retrained. Students set their sites on computer engineering. Our tech sector was so good, it created the very systems that made it possible to replace itself. Corporations discovered that an Indian college graduate will work at a call center for 10,000 rupees a month, or just under $60.00 a week. I have no malice for our Indian friends, they only want to work. But our kids are going to have to become proficient at more than playing video games and watching movies to compete with this highly educated and driven mass of hungry labor! Math anyone?
Is Outsourcing Tech Support Overseas a Good Idea?