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Study: Fortune 100 lacks respect for online consumers

Posted by Philipp Esselbach on: 10/25/2002 09:51 PM [ Print | 0 comment(s) ]

CONSUMERS SENDING QUERIES to some Fortune 100 companies' sites could probably get a more rapid response by driving to the airport, booking a flight to the company's headquarters and talking to a customer representative there, a new study reveals.

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