I Set up a friend of mine's computer and gave Admin access & created an account for his children with limited access. They wanted to install some chat programs and needed the Admin password. Like a newby he gave it to them and they changed it and "said she forgot it". Is there any way to gain access without wiping the machince clean?
 
Something found on the web suggests I re-install windows-XP and when it gets to the "Installing Devices" hit the "Shift & F10" key this should open a door for NUSRMGR.CPL to be input. Does this work?
 
That brings me to the second question...Does anyone have the patience to tell me a little about "remote assistance" and how I can do that from here and not drive 350 miles to do it?
 
Any response is welcome.
 
Thanks.
Droopy