kittygirl
Hi all,
I am experiencing problems for my computer. Last night, I was using my computer, all of a sudden it froze so I had no other options but to just shutdown the computer (pressing pwr button)..When I restarted the comp, THE BLUE SCREEN APPEARS. The blue screen keeps appearing everytime i restart my comp, thus I can never log into my accounts:
It goes something like this:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to to check for hard drive corruption, and then restart your computer.
Technical information:
*** STOP: 0x00000024 (0x001901FD, 0x81740AE0, 0xC0000102, 0x00000000)."
OKAY, so i googled my problem up. I tried to use the XP CD boot, and typed in CHKDSK..but it finished 50% and told me that there are one or more files that are not recoverable (somethign like dat). and den it goes again to C:/
SO wat do I do now? How can I fix this problem. Please assist me if you can.
Also, I want to know ..how do I disable my antivirus programs..if i cant even log into windows??
- kitty
I am experiencing problems for my computer. Last night, I was using my computer, all of a sudden it froze so I had no other options but to just shutdown the computer (pressing pwr button)..When I restarted the comp, THE BLUE SCREEN APPEARS. The blue screen keeps appearing everytime i restart my comp, thus I can never log into my accounts:
It goes something like this:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to to check for hard drive corruption, and then restart your computer.
Technical information:
*** STOP: 0x00000024 (0x001901FD, 0x81740AE0, 0xC0000102, 0x00000000)."
OKAY, so i googled my problem up. I tried to use the XP CD boot, and typed in CHKDSK..but it finished 50% and told me that there are one or more files that are not recoverable (somethign like dat). and den it goes again to C:/
SO wat do I do now? How can I fix this problem. Please assist me if you can.
Also, I want to know ..how do I disable my antivirus programs..if i cant even log into windows??
- kitty
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Responses to this topic
Cormac
Try this out. http://support.microsoft.com/?kbid=228888&sd=RMVP
kittygirl
OP
I basically don't know ..how to disable my antivirus programs...do i just click disable when i log in windows??
Cormac
If you can get to that site, then print the article so you have something to refer to as you do this. Next, I would take myself offline, since you need to diable your anti-virus. Shutting down your anti-virus is as easy as bringing it up on screen and then clicking on the X to close it out.
Just follow the instructions in the article and you should be ok.
Good Luck
Just follow the instructions in the article and you should be ok.
Good Luck
